Frequently asked questions

At Process Servers of the Carolinas, we're dedicated to ensuring our clients are fully informed every step of the way. Here are some of the answers to our most frequently asked questions. If you have a question that is not answered here, please don't hesitate to contact us. We're always happy to help!

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  • What is Service of Process?

    According to legal procedure in the United States, all parties must be notified when facing legal action against them in a court of law or an administrative court. The notification, which is called service of process, is accomplished through the delivery of a set or series of documents describing the legal action. Examples of documents that comprise service of process includes summonses, complaints, subpoenas, writs, and other court documents. These documents are delivered to the individual whom the legal action is directed. Service of Process must be served by an individual who is not a party to the case.

  • Do I need a Process Server?

    Hiring a Legal Process Server is an important step in proceeding with a court case. In some states, someone who performs service of process is required by law to be licensed, so if you are in one of these states, the answer is “Yes!”

  • What areas do you service? 

    We are licensed in all of North and South Carolina and may legally serve papers in those states. However, if you are located outside the Carolinas and need help, we may be able to help you. Kathy Broom has built a large network throughout the US and can likely put you in touch with a process server in another area if necessary. We also provide Domestication services. Please don’t hesitate to contact us with any questions, regardless of where you’re located!

  • How much does a process server cost?

    The cost of a process server can vary based on factors such as location, complexity of the service, and urgency. It’s best to contact our office for a specific quote.

  • What is the legal process of serving?

    The legal process of serving involves delivering court documents to the named parties in a case. Once served, the process server provides an Affidavit of Service as proof that the party received the documents.

  • What times of day do your process servers attempt service?

    Our process servers attempt service at various times throughout the day, depending on when we believe the recipient will be available. This often includes early mornings, evenings, and weekends. Each case is handled individually in order to best meet the needs of the client.

  • What is an Affidavit of Service and a Proof of Service?

    An Affidavit of Service, also known as Proof of Service, is a signed document provided by the process server once service has been successfully completed. It details when, where, and how the service was performed and is filed with the court as evidence of service.

  • What documentation do I need to provide for the process serving?

    You need to provide a copy of the documents you wish to serve and as much information as possible about the individual or entity being served, including address, description or photo, and any known schedule.

  • How much experience does your company have in process serving?

    Kathy Broom is the founder of Process Servers of the Carolinas and has been in the industry since 2010. Her experience as both a process server and licensed private investigator in both NC and SC gives her a unique edge when it comes to handling complex legal cases.

  • Can you handle evasive or hard-to-find individuals?

    Absolutely. Kathy’s background in private investigation allows her use skip tracking and surveillance tools that other process servers may not have access to in order to locate evasive individuals.

  • How can I track the progress of my service request?

    We provide a case management program that allows you to access your case and any associated documents 24 hours a day, 7 days as week. We are also available and on-call for any questions or urges needs.